Museums Regulations :
Article 1 :
These regulations apply to visitors of museums operated by the Agency for Development of Heritage and Cultural Promotion as well as to:
* Individuals or groups authorized to use certain premises for meetings, receptions, conferences, concerts, shows, films and various other events.
* Any person who, while not connected to the museum, is in the premises, even for professional reasons.
Museums are open to the public according to a schedule established by the Agency for the Development of Heritage and Cultural Promotion. The opening and closing hours are set up according to two seasons: summer and winter and are specified by each museums (see Appendix 1); Opening hours might be exceptionally modified due to temporary exhibitions, night visits
Admission for the tour and ticket sales are suspended thirty minutes before the closing time.
Visitors must pay an admission fee set by the Agency for Heritage Development and Cultural Promotion (See appendix2).
However free admission is granted to:
– Tunisian pupils and students on presentation of a document proving their quality;
– Children under the age of six accompanying visitors who have paid the entrance fee, on presentation of a document proving their age;
– Members of the Tunisian teaching profession on presentation of a document proving their quality;
– People with disabilities on presentation of a disability card.
– Persons accompanying the disabled suffering from a profound disability as indicated by their handicap card;
– Tunisian journalists holders of a professional press card issued by relevant authorities;
– The Tunisian military and law enforcement personnel on presentation of a document proving their quality;
– Holders of membership cards issued by the International Council of Museums (ICOM) and the International Council of Monuments and Sites ( ICOMOS) ;
– Tunisian citizens living abroad on presentation of a valid residence permit;-
– Foreign students holders of an international student card, on individual visit;
– Cultural, social, sports or youth associations and foreign pupils and students and accompanying teachers, coming under the guise of foreign institutions , upon written request sent to the Agency 15 days before the date of the visit, stating :
* The date of visit
* The museum to visit.
* The number of visitors and accompanying persons;
– Tunisian and foreign citizens residing in Tunisia, upon presentation of an identity card or residence permit, on the following days:
– The first Sunday of each month.
– Bank holidays
– April 18th (World Day of archaeological sites).
– May 18th (International Day of Museums)
– Tunisian citizens over the age of sixty (60) are enSectiond to a 50% discount on admission fees upon presentation of a national identity card.
No objects are allowed into museums which, by their usage or their characteristics, present a risk to the safety of persons, works or buildings, including among other items:
– Weapons and ammunition
– Explosive, flammable or volatile substances;
– Blank weapons such as daggers, knives, batons, razors..;
– Electro-chock incapacitant weapons ;
– Works of art or antiquity artefacts
– Food items and drinks;
– Animals other than guide dogs or other service animals for people with disabilities;
– Smelly objects;
– Illegal products.
All breaches of above provisions, noticed during inspections carried out in museum premises, allow agents, appointed by the Agency, to call in the police.
Admission to and circulation within museums premises are subject to the possession of a regular admission document : admission ticket issued at the ticketing counter, including tickets issued for visitors exempt from entrance fee, or for those benefiting a reduced rate or holders of a pass, badge or permanent or temporary cards issued by the Agency.
Spot checks of admission documents can be operated within these spaces.
Audio guides, Smart phones or other such devices may be offered to visitors on hire basis. They might be booked at the ticketing counter or any other space earmarked for this purpose.
The visitor is responsible for the device borrowed in his name; as a consequence he must return it at the end of his visit.
Audio guides, smart phones or other devices may be owned by an outside company that ensures their operation and maintenance under its responsibility. In such case, visitors are requested to file any complaints solely to such company ‘s personnel .
Cloak rooms are made freely available for visitors to store their belongings for the duration of the visit, against a voucher.
In case of loss of the voucher, guests may not claim recovering their deposited belongings, before cloak rooms closing time. It is for the visitor, who lost the voucher given to him, to prove his capacity as owner.
Access to exhibition rooms, during opening hour, is subject to the compulsory checking of :
– Folding chairs except for handicapped persons’ chairs;
– Canes except for those used by the elderly or disabled persons.
– Sharp, pointed or blunts objects;
– Motorcycle helmets;
– Scooters, skates, or roller skates;
– Art works reproductions and casts;
– Musical instruments
– Packaged food and beverages;
Cloak rooms personnel shall receive deposited items within the limit of the premises capacity. For safety reasons, the acceptance of a bag or a package might be subject to the opening thereof by the visitor. Agents may reject goods whose presence does not seem to be compatible with security or proper operation of the institution.
None of the following items should be left in the cloakrooms:
– Money, securities and identification documents;
– Check books and credit cards;
– Valuables (jewellery, computers, cell phones …)
– Non packaged food and beverages;
– Hazardous items and materials
– Fragile items.
Any object left in the cloakroom must be removed the same day before the museum closes down. After a 48-hour period, uncollected objects will be considered found.
Uncollected items are transferred to the museum visitors’ service. After a period of one month, these objects will be transferred to the nearest police station (to the museum).
Uncollected perishable products are destroyed at the end of the day, after the museum closes down.
A correct attitude is required of visitors both vis-à-vis the institution’s staff and other users.
It is prohibited to perform any action which would impair the safety of works and good conditions of the visit, which is confined to areas open to the public, including:
-To circulate in an outfit capable of generating a disturbance to public tranquillity;
-To lie on benches;
– To overcome barriers and devices meant for containing the public;
– To touch art works and artefacts;
-To lean on showcases, and other and display cabinets;
-To spit on the floor, on walls or on art works;
– Painting inscriptions or graffiti of any kind whatsoever;
– To degrade in any way documents and equipments made available in the museums premises;
-To engage in races, shoving, slipping or climbing;
-To disturb other visitors by any noisy behaviour, particularly by listening to uncontrolled sound devices such as radios, Walkmans or mobile phones;
– To discard paper or litter (chewing gum …)
– To smoke;
– To eat and drink , outside premises designed for the purpose;
– To ask for charity inside the museum premises;
– To engage in any business, advertising or propaganda;
– To Distribute leaflets of any kind;
– To operate burglar alarm systems;
– To make use of cameras tripods and lighting devices or their tripods without prior authorization of the Agency;
– To leave minor children unattended;
– Use premises and equipment not in accordance with their intended purpose.
Failure to observe the above regulations exposes the offender to immediate eviction from the premises.
Groups schedules are those specified in Appendix 1 of the present regulations, however, group visits may be performed outside these hours, upon request to the Agency and after its written agreement.
Group visits are made in the constant presence of a person in charge, who is committed to comply with the requirements of museum regulations.
School children supervision by one of their teachers, assisted if need be by a facilitator , guide or accompanying person , is mandatory.
In display areas, no group may exceed thirty (30) persons. For school groups it is imperative to have a coach for every ten (10) pupils.
Guided tours should be conducted by the following persons:
– Teachers for pupils and students
– Cultural guides authorized by the Agency
– Guides who are members of the Guides Federation;
In the public interest, the museum reserves the right to intervene against guides who would not present such guarantees.
Groups visits require prior booking with the Agency at least 15 days in advance.
The Agency and / or the curator may impose restrictions on group tours, due to hosting capacities, works in the museum or any other premises that the Agency and / or the curator may deem requiring such limitations.
Taking of professional photography, filming, recording radio and television broadcasts are subject to special regulations and require prior written approval of the Agency.
Exhibited works may be photographed or filmed for private purposes excluding any collective or commercial use.
The use of flash light and tripods is permitted.
Copies of the works are subject to the written permission of the National Heritage Institute and the Agency.
Any person or company wishing to make copies should comply with applicable regulations;
Visitors are informed that police forces are authorized to intervene in the museum premises, if the situation so requires.
Visitors should refrain from any action likely to endanger the safety of persons or property. Any accident, discomfort of a person, abnormal event or found object should be immediately reported to the reception staff.
A CCTV system is installed or may be installed in various areas open to the public in order to ensure the safety of persons and property.
This regulation is brought to the attention of visitors by posting it at the entrance of the areas concerned and is available on the website of the institution.
To allow visitors to freely submit their comments, suggestions or complaints, a schedule of visitors is made available to them at the information point of the museum.
The museum staff shall be responsible for the implementation of the above regulations.